Description:

This two-day course on managing work covers an important business function which has quality and bottom line repercussions.

Managing work is an important process which has an impact on the bottom line and also on how clients or customers think about the services they receive. The management of work therefore is an important image and marketing issue. The solid management of work is an opportunity for business to showcase its management prowess. The manner in which work is performed is often much to do with how it has always been done. Business tends to change incrementally in a more or less controlled environment and so past behaviour, if previously successful, will tend to hang around even when it is suspected to be redundant.

The management of work starts with a complete review of the work itself. Non-productive work has to be identified as well as redundant work. The work has to be sequenced, resourced and timed. Through this process it will achieve an understanding of productivity and efficiency in the workplace which will now help to provide a measurement of how well the work is being performed. This process is repeated when work changes and new work is planned. Each person performing the work now has a clearer picture of the needs of the customer or client and can focus on producing what is required. The management of the work of many people working on a common task, however, is progressively more complex as it requires those involved to coordinate all their efforts to a similar pace to avoid holdups and redundancy.

This coordinating process is managed with scheduling tools, which are designed for the business environment and allows for the intellectual nature of professional work. With the use of further technology, schedules can be viewed centrally and individual time sheets entered which are related directly to work items to give a full picture of the use of time against what work has been identified. Motivation can now be applied with the business’ administrative processes to maintain performance. The management of work is a complex process which showcases the management style of the business.

An Attendance Certificate will be provided at the end of this skill course.

Vital Benefits:

The management of work is not entirely hidden from view. There are “moments of truth” when interaction takes place between business and the market place. These moments reflect how things get done in the business and can have a profound effect on the image of the business. This course provides you the following vital benefits:

• A clear understanding of work and its components
• Understanding of non-productive and redundant work
• A clear understanding of scheduling
• Understanding of the creation of productive and happy working environments
• Understanding of motivation
• The use of productivity tools such as meetings, workshops and benchmarks and performance indices

Objectives:

How services are developed and provided says much about the business and its effectiveness. Through this course it is our objectives to:

• Provide a clear understanding of the effective and efficient management of work
• Provide an understanding of work itself, its components and the processes which make work possible
• Provide an understanding of the management of people managing work through good general management techniques
• Provide a good understanding of motivation and the development of effective and efficient working environments
• Provide good case studies and practice to help anchor the learning
• Provide a tool kit for scheduling, monitoring and control

Topics:

The course covers the following topics:

• The nature of work
• Understanding scheduling
• Meetings management and technology
• Monitoring work processes and measuring performance
• Understanding behaviour and eliminating waste
• Collaborative internal work processes
• Introduction to managing people, motivation and discipline
• Benchmarking and maintaining performance

Who to Attend:

We would recommend the course to the following project people:

• Business leaders
• Business executives
• Business managers
• Marketing and sales managers
• Operations managers
• Line managers
• Human resource managers
• Team leaders
• Those who make important decisions for the business
• Those who face the clients or customers
• Those who want to develop their business skills