Description:

This two-day course on managing time in business covers an important business productivity topic.

Time passes. What is done in the time as it passes is what is often called managing time. In fact it has more to do with managing work in the case of groups and managing habits in the case of individuals. Both are to do with productivity, that is, what work can be done in the time allotted. Most businesses do not measure productivity except in the simplest of cases and poor management of time is a symptom of this fact. This course therefore is about the nature of work and how it is performed. Benchmarking and performance indices are broad measures of performance which can guide the general output of the group. This is a good start but there is more that can be done to provide a productive environment and improve the bottom line. Motivation is crucial for a sustainable system of high production.

This two-day course will focus on the real issues of performance and the measurement of productivity even in the professional services providers’ environment. Work will be a major focus, what it is and how it is performed. The metrics derived from this study will feed any needed revision in the working methods, including the inclusion of technology. The course will focus on the people issues and the way people use the time available. It will look at behaviour and productive groupings and consider the impact of competition. Finally it will consider the management of work and people within the environment controlled and influenced by the bureaucracy.

The course considers the management of time based upon a good foundation of working practices. This will involve the development of schedules, considering the people and other resources required, risk as it may impact on the schedule and cost. The manner in which the information is derived and used and the outcome measured will be part of the group activity, and feedback will be essential. The process of managing the information flow and the development of the schedule and the monitoring and control of the schedule will all be considered in order to produce a sound and effective time management system.

An Attendance Certificate will be provided at the end of this skill course.

Vital Benefits:

The management of time is vital in all businesses where time is important to the outcome of the services offered. This course provides you the following vital benefits:

• Recognition that managing time is really managing work in the time available – a productivity issue
• A clear understanding of the nature of non-productive time and effort
• An introduction to time study
• An understanding of habits and behaviour and how these can be managed to provide performance, benefits and predictable output
• A clear understanding of the need to schedule work and follow it through on a regular basis and how to do it
• An understanding of the need for indicators of performance so that everyone can test their performance against the standards
• An understanding of useful motivation processes

Objectives:

Business is dependent on the productivity of its services. Productivity is the way we can measure work in the time available, that is how we manage time. Through this course it is our objectives to:

• Provide a clear understanding of the nature of work
• Provide understanding of the measurement of work and the production of benchmarks and performance indices
• Provide the knowledge to draw meaningful schedules which can be used to monitor and control the work and performance
• Provide understanding of behaviour
• Introduce the language of time management
• Teach you how to control quality

Topics:

The course covers the following topics:

• The nature of work, benchmarking and performance indices
• How work is performed
• The use of technology in highly predictable workflow
• The use of habits
• The important / urgent matrix and quadrant two behavior
• An understanding of the natural forces of asymmetry
• Scheduling and control of work
• Meetings, communication, conflict and negotiation
• Managing people through time and productivity

Who to Attend:

Managing time is an essential business skill. We would recommend the course to the following project people:

• Business leaders
• Business executives
• Business managers
• Marketing and sales managers
• Operations managers
• Human resource managers
• Team leaders
• Line managers
• Those who want to develop their business skills