Description:

This three-day course covers an important business topic.

Managing people is difficult. The business needs to have control of the quality and amount of work produced, but it also wants to provide a certain degree of freedom to its staff so that they can work effectively. In professional services providers (PSP’s), people management is especially difficult as the intellectual content of the work needs special consideration.

This course covers vitally important human resource issues. It comprises a series of half-day courses on the following topics:

• Dealing with performance
• Getting people to work for you
• Bringing on good people
• Matching careers with business plans
• Employee appraisals
• Staff development plans

This selection has been chosen to suit professional services providers who have many staff but historically do not have rigorous management structures in place but would nevertheless like more understanding of how they can create an environment which is effective and yet provides suitable hands-off control. Professionals are already self motivated but busy people have a preference for proven methods which they can rely on. This can result in less innovation and a possibility of losing their competitive advantage. Professionals are also slow to change because they feel that their work is somehow too intellectual to be treated like simple work. This is partly but not entirely true, and there always remains an opportunity for improvement. Understanding the nature of work is the key.

Identifying and streaming special people from amongst the ranks when no substantive evaluation process exists can be difficult and often results in subjective evaluations based on the wrong qualities. This can result in good people leaving the company, thereby reducing opportunity in the long run.

An Attendance Certificate will be provided at the end of this skill course.

Vital Benefits:

This series of short courses is vitally important in the management of people in professional service providers. Without these skills the best you can hope for is the status quo; but for those looking for a more dynamic approach this course will introduce a strategy for improvement. This course provides you the following vital benefits:

• A clear understanding of the nature of intellectual work
• A strategy for improvement
• A means to remove subjectivity for hard facts in staff development
• An understanding of competence, professionalism and ethics
• Better understanding of the management of professionals
• The critical ability to spot talent and channel it accordingly

Objectives:

Business benefits first from the proper use of resources, but this in turn leads to innovation and a general industry improvement benefitting all. It therefore seems right that the process starts at the business level where it can most easily be managed and will place the innovators with the greatest opportunities. In this course, it is our objectives to:

• Provide a clear strategy for the most beneficial development of your most valuable resources
• Provide the tools you need to start a process of renewal
• Provide the understanding of management and leadership to create more productive and collaborative teams and groups
• Provide a strategy for talent management from the outset
• Provide an environment for innovation and continuous improvement

Topics:

The course covers the following topics:

• The nature of work
• Understanding performance and the metrics
• Intellectual content of professional work and how it is measured
• Communication and productive environments
• Discipline and good governance
• Appraisals and their place in business
• Talent management – start with recruiting
• The business plans and career matching – loyalty management

Who to Attend:

The management of people is vitally important to the business. We would recommend this course to the following business people:

• Business leaders
• Business executives
• Business managers
• Marketing and sales managers
• Operations managers
• Line managers
• Human resource managers
• Those who make important decisions for the business
• Those who face the clients or customers
• Those who want to develop their business skills