Description:

This one-day course covers an important general skill.

The course is focused on the very important role that conflict plays in both the success and failure within business. There is success when positive conflict is allowed to dominate and negative conflict is eradicated. Everyone understands conflict and how it can arise and spread and yet many of us are reluctant to “get involved” and remove it. The reason is often that we feel it is not our business and “they” should sort it out themselves.

The course will use the Thomas-Kilmann Conflict Mode Instrument which has stood the test of time. It will look at the five modes of conflict resolution and their use, and course members will try putting the process into practice. The course will also look at many of the habits and behaviours which cause conflict and how they can be changed to provide people with a more predictable working environment. It looks at culture as a source of conflict and friction and what people need to do to peacefully coexist in a multicultural environment.

The course will equally look at positive conflict and how to create it. It will look at collaboratively creating the willingness to help each other by active and fresh discussions from many points of view. It will consider tools which are available to help you work around the problems and challenges you face on complex projects where a single solution is rarely available.

Conflict is part of the human condition and to fully understand it we need to look deeply into ourselves and understand the reasons why we are prepared to risk good relationships for the purpose of making a comment which might not in the end have any benefit to us. The course will look at ways of creating an environment of cooperation and wellbeing where all opinions can be tolerated and considered to determine the best positive way forward.

Conflict management is a crucial business skill for the management and functional teams and the success of a business can often depend on the collaboration of the parties involved.

An Attendance Certificate will be provided at the end of this course.

Vital Benefits:

Conflict can harm relationships and is the cause of many business failures. It is critical that in order to be successful we are able to understand, monitor and resolve negative conflict issues. Equally, positive conflict is essential for the determination of the right solutions to complex problems so we also need to develop an environment where positive conflict can prosper. The course provides the following vital benefits:

• A full understanding of conflict in its various forms
• A working knowledge of the five conflict resolution modes
• A working understanding of habits, behaviour and their influence on conflict
• A working understanding of the nature of culture and how it can lead to conflict
• How best to create positive conflict environments

Objectives:

Conflict management is a crucial general skill which can determine the success of a project. There are many reasons why conflict occurs and many ways in which it can affect the business and the people who work in the business environment. In this course, it is our objectives to:

• Provide a clear and supported understanding of the nature of conflict and how it can impact on productivity
• Provide the tools and understanding to manage conflict in a positive way whilst retaining each person’s willingness to work effectively
• Introduce an understanding of the human condition where it relates to conflict
• Provide collaborative environmental solutions to benefit from positive conflict whilst eliminating negative conflict

Topics:

This course covers the following core material:

• Thomas-Kilmann Conflict Mode Instrument
• Culture in relation to conflict
• Behavior and habits which are conflict or chaos creating
• Collaborative environments
• Tools and methods used for identification and resolution of conflict
• Alternative strategies of information flow to avoid direct conflict creating environments
• The language of conflict – better collaborative communication

Who to Attend:

Conflict management is vital to the success of the business and consequently is a skill required by all the staff. There are two issues here, how to deal with conflict once it has been created and how to avoid becoming the source of conflict ourselves by understanding how we interact with others. We would recommend the course to the following project people:

• The client staff
• The project managers
• The project staff
• The professional services teams
• The senior supply chain managers
• Business leaders
• Business managers
• Business executives
• Marketing and sales managers
• Operations managers
• Line managers
• Those who make important decisions for the business
• Those who face the clients or customers
• Those who want to develop their business skills
• Everyone who wants to know more about conflict management in business