Description:

This one-day course covers an important business topic which can improve performance and increase quality and profits and lead to greater success.

“Productivity is measured in other companies but we can’t measure the productivity of professionals or business managers, the work they do is too intellectual”. We hear this all the time and as long as the business is making a profit then perhaps it is a choice and everyone gains by this process. That is when everyone is performing.

Performance, productivity, utilization are all important concept of work and effort. It is true that some work is difficult to measure but seldom is it true that there is nothing that a person is doing that can be measured.

It is vitally important that performance is measured for the many reasons which will be covered in this very interesting course. There must be a benchmark in order to understand the concepts of improvement, efficiency, effectiveness, quality, time and cost. If they are considered subjectively, and there is limited value in that route, your guess is as good as the next man’s.

Measuring work done is often seen as interference, almost a human rights issue. Knowing what people are doing is, apparently, not the management’s business; they have to trust and accept what has been done on their behalf. There are many difficulties with this situation and all are bad for business. Managers have a responsibility to the business to produce effectively using the right tools and resources and there is only one way to know if that is happening – by measuring what that group is doing and comparing it with other groups. Measurement on a continuous basis forces people inside the group and those managing the group to consider improvement through technology and better group selection. It leads to continuous improvement and is the way business evolves.

Measuring performance is the speedometer of business. It is much better than guessing. This is an essential skill in projects and in business.

An Attendance Certificate will be provided at the end of this skill course.

Vital Benefits:

There are many issues to solve before we can enjoy the benefits of knowing how we compare with our competitors. This course provides the following vital benefits:

• An understanding of how a productivity index is implemented
• Understanding the nature of work
• Creating benchmarks across teams, departments and companies
• Understanding the process and cycle of measuring productivity
• Understanding the habits and behaviour affecting work
• Communicating with and managing difficult people
• Performance rewards
• The importance of embracing change – evolution

Objectives:

To improve the efficiency and effectiveness of the business you must know how the work is performed and how it can be improved. In this course, it is oour objectives to:

• Provide an understanding of the toolset
• Provide an understanding of the process of performance management
• Help you create an environment for optimum performance
• Create willingness for high performance
• Bring about evolution through controlled performance
• Help you communicate and deal with difficult people
• Provide good case studies and examples of success

Topics:

The course covers the following topics:

• Identifying measurable and non productive work items
• Prioritising work and eliminating waste
• Recording work done and planning work to do
• Organisation of work parties and study groups – work study
• Understanding how work is performed – operational research
• Understanding the nature of evolution
• Communicating with and controlling difficult people
• Developing self running systems

Who to Attend:

Business benefits are hard to develop but performance is one benefit which is also hard to beat because it is founded in excellence. We would recommend this course to the following project people:

• Business leaders
• Business executives
• Business managers
• Marketing and sales managers
• Operations managers
• Line managers
• Those who make important decisions for the business
• Those who face the clients or customers
• Those who want to develop their business skills